This policy sets out how Zuri Hub manages product returns, refunds, and exchanges for all orders placed through the Zuri Hub Shopify store. As a shelf renter, it is important that you read and understand this policy, as it directly affects how your sales are settled and how your stock is managed.

Zuri Hub acts as the fulfillment and customer-facing hub for all online orders. Customers contact Zuri Hub directly regarding any issues not individual renters. This protects your brand and ensures a consistent experience for all buyers.

1. Customer returns window

Customers may request a return or exchange within 48 hours of confirmed delivery. No returns will be accepted after this window has closed, except in cases of a proven defective or damaged item.

2. Accepted reasons for return

Zuri Hub will accept a return from a customer only under the following circumstances:

• The item received is physically damaged or broken

• The item is significantly different from the product listing (wrong colour, wrong size, wrong item)

• The item is defective or does not function as described

• The item was not delivered (confirmed lost by courier)

The following are NOT valid reasons for a return:

• Customer changed their mind after purchase

• Customer ordered the wrong size and it was listed correctly

• Minor colour variation due to photography lighting

• Item was a gift and the recipient does not want it